The Benefits of Benchmarking Your LSP Based on Maturity
Information Sources and Methodology
Revenue Levels and Sources
Average Performance
Average Revenue from Top Three Customers
Average Revenue from Language Services vs. Technology
Average Percentage from Existing vs. New Clients
Median Percentage Revenue from RFPs
Average Sales to Other LSPs
Average Percentage Revenue from Headquarters Country
Summary of the Evolution of Revenue Sources as LSPs Mature
Production Function
Median Volume of Target Words
Median Percentage of Projects Less Than US$500
Average Number of Clients
Summary of the Evolution of Production Metrics as LSPs Mature
Staffing Levels
Average Number of Employees
Average Number of Executives
Average Number of Mid-Level Managers
Average Number of Marketers
Average Number of Salespeople
Average Number of Account Managers
Average Number of Project Managers
Average Number of Vendor Managers
Average Number of Linguists
Average Number of Localization Engineers
Average Number of IT and Product Development Staff
Summary of the Evolution of Staffing Levels as LSPs Mature
Company Characteristics
Average Percentage That Self-Identify as an LSP
Ownership Status
Frequency of Certifications
Average Number of Offices
Average Years in Business
Average Gender Distribution
Summary of the Evolution of Company Traits as LSPs Mature
Recommendations
Insights on LSP Maturity
Benchmarking Data for LSPs to Evaluate Their LSP Metrix Stage
13 Nov 2019
by
Hélène Pielmeier, Paul Daniel O'Mara
Language service providers come in all shapes and sizes. CSA Research analyzed 30 datapoints on 550 LSPs for which we had sufficient data to calculate an estimated baseline maturity stage. This report presents the average characteristics of LSPs at the various stages of the model to enable executives and managers to benchmark their operations.
CSA Research conducted a large-scale survey of translators and interpreters in all corners of the world in cooperation with ProZ.com, Translators without Borders, and several industry associations. We sought to characterize the demographics, behavior…
